Uptime SLA Guarantee
If you experience a service outage, you receive automatic credit. Guaranteed.
- 24/7 Monitoring
- Instant Alert
- Automatic Credit
- TR Data Centre
Guarantee Thresholds by Plan
Each plan is defined by the maximum allowed monthly downtime.
| Uptime | Monthly Downtime | Guarantee |
|---|---|---|
| 99.9% | ≤ 44 minutes | Standard Plan |
| 99.95% | ≤ 22 minutes | Pro Plan |
| 99.99% | ≤ 4 minutes | Enterprise Plan |
How Does It Work?
From downtime detection to automatic credit — transparent, measurable, automated.
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1
Monitor Uptime
Our systems monitor all servers 24/7. Any downtime is automatically detected and logged with HTTP pings from 3 geographic locations every 30 seconds.
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2
Incident Response
Our technical team responds to incidents within minutes to restore service. SMS, e-mail and internal channels are triggered simultaneously.
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3
Automatic Compensation
If uptime falls below 99.9%, you receive automatic service credit per our SLA policy. No manual request or form needed.
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4
Transparency Report
Monthly uptime reports are available in your customer panel. All monitoring logs are visible — full transparency, always.
How Do We Keep Our 99.9% Promise?
Not just words — engineering. Redundancy and isolation at every layer.
Redundant Network
3 independent ISP connections. BGP anycast routing ensures traffic automatically fails over if one ISP goes down.
Enterprise SSD
NVMe disks with RAID-10 configuration. A single disk failure causes no data loss and no performance degradation.
DDoS Protection
1 Tbps-capacity filtering. Volumetric attacks are blocked at the edge before they reach the application layer.
Instant Backup
Daily automatic snapshots. 7-day rotation stored in a separate data centre. One-click restore anytime.
Frequently Asked Questions about SLA
How do I claim the SLA guarantee?
Open the Support > SLA Credit Request form in your customer panel and enter the downtime date and time range. Our system automatically matches it against monitoring logs. If the SLA threshold is exceeded, the credit appears in your account within 1 business day. No manual approval required.
Are planned maintenance windows included in the SLA?
No. Pre-announced planned maintenance (typically once a month, between 04:00–06:00 TST, notified by e-mail 7 days in advance) is excluded from SLA calculations. Only unannounced outages and unexpected failures are covered by the SLA.
How is downtime measured?
Independent monitoring systems send HTTP pings every 30 seconds from 3 separate geographic locations (Istanbul, Ankara, Frankfurt). A downtime event begins when all three nodes miss 2 consecutive pings and ends with the first successful ping. All logs are transparently visible in the customer panel.
When does the automatic credit appear in my account?
Within 24 hours of the outage ending, the system automatically calculates the SLA and credits the amount to your account. The credit can be used towards your next billing cycle or applied to hosting renewals and new services. If you prefer a cash refund, contact support to request it.
Start a Reliable Hosting Experience
SLA-guaranteed infrastructure, 24/7 monitoring and automatic credit — your site stays up, always.