Service and Use Agreement

This agreement was last updated on 19.07.2026.


REFUND AND RIGHT OF WITHDRAWAL
Netislem provides boutique/VIP, individually tailored services. As the service is allocated immediately upon order confirmation and is of a digital/bespoke nature, it falls under the exception to the right of withdrawal within the scope of distance-contract legislation; as a rule, refunds are not applicable. In exceptional cases deemed appropriate by Netislem, approved refunds are processed the same day, within 24 hours at the latest.


Netislem Bilgi Teknolojileri. Hereinafter referred to as "Netislem", "Netislem.com.tr" and "our Company".
The definitions of Customer and User represent the persons or organizations that purchase products/services through Netislem and the Netislem.com.tr website.
All customers who create an account, shop and obtain benefits by accessing the website named www.netislem.com.tr ("Website") or its mobile applications are deemed to have read, understood and accepted the terms consisting of the main and sub-articles below. It is not possible for a user to create an account and purchase products/services without accepting all the terms and conditions specified below. All users who create an account and purchase products/services may proceed only by accepting this agreement.

This agreement is presented for the customer's approval during membership and product/service purchase, and proceeding without accepting it is not permitted. It is also permanently published at the bottom of the site. Reviewing and reading it is the customer's responsibility.

This agreement imposes rights and obligations on the parties regarding the site subject to the agreement, and when the parties accept this agreement, they accept and declare that they will fulfil the mentioned rights and obligations completely, accurately, on time and within the conditions required in this agreement.

RESPONSIBILITIES
1.1 The web software offered for sale on our site and all pages connected to it are the property of Netislem.com.tr and are operated by it. Netislem.com.tr reserves the right to make changes to prices, the products and services offered, and the agreements at any time.
1.2 Netislem.com.tr accepts and undertakes that the member will benefit from the products subject to the agreement, except for technical faults.
1.3 The customer accepts and undertakes not to reverse-engineer Netislem products or engage in any other activity aimed at finding or obtaining their source code. Otherwise, if such activity is detected, the customer accepts and declares that all products purchased at that time and the customer account will be cancelled without question and that no refund will be made in any way.
1.4 Placing fake orders on the site for trial purposes is prohibited. If detected, the accounts will be cancelled and a new account cannot be created with the existing account information.
1.5 The customer accepts and declares that they will separately pay the fee to be determined by Netislem.com.tr for modules, requests and adjustments in addition to the web software to be purchased. The customer cannot claim any rights regarding additional modules, requests and adjustments made later on the software. Just as the customer only acquires the usage license of the software, they only purchase the right of use for additional modules and requests made later. Therefore, the customer has no right to demand that a similar version of the additional modules, adjustments and requests not be added to another customer or site or used in general sales. (Unless there is an additional contract or agreement.)

INTELLECTUAL PROPERTY RIGHTS
2.1 All intellectual property rights, whether registered or unregistered, such as the title, business name, brand, patent, logo, design and products on this Site belong to the operating company and owner of the site or to the specified party, and are under the protection of national and international law. Visiting this Site or benefiting from the services on this Site does not grant any rights regarding the said intellectual property rights.
2.2 All products on the Site may not be reproduced, published, copied or transferred in any way. The whole or part of the Site may not be used on another website without permission.
2.3 The visual designs and source codes of all products detailed on the Site are registered by the General Directorate of Copyright of the Ministry of Culture and Tourism, and all rights are reserved. Sales are carried out only through our website, our resellers' websites and our authorized business partners.

CONFIDENTIALITY OF INFORMATION
3.1 Netislem.com.tr will not disclose to third parties the personal information transmitted by users through the site. This personal information includes the person's name and surname, address, telephone number, mobile phone and e-mail address, and any other information intended to identify the User, and will be referred to briefly as "Confidential Information".
3.2 Confidential Information may only be disclosed when duly requested by official authorities and in cases where disclosure to official authorities is mandatory in accordance with the mandatory provisions of the applicable legislation.

REGISTRATION AND SECURITY
4.1 The customer must provide accurate, complete and up-to-date registration information. Otherwise, this agreement will be deemed violated and the customer account will be terminated without notifying the user.
4.2 The customer is responsible for password and account security on the site and third-party sites. Netislem.com.tr cannot be held responsible for any resulting data loss, security breaches, or damage to hardware and devices.

CONTENT HOSTING (WEB HOSTING / SERVER SERVICES)
5.1 Content hosting, also known as web hosting/web server service, basically consists of hosting the CUSTOMER's websites and/or database on Netislem servers and publishing them over the internet.
5.2 By using this Service, the CUSTOMER is deemed to have accepted the terms and conditions specified herein. Subject to the terms and conditions of this Agreement, Netislem will provide service with maximum continuity and functionality using every reasonable resource possible throughout the service period.
5.3 The CUSTOMER accepts that the services may be inaccessible or inoperable in some cases, including but not limited to the following:
- Force majeure (natural disasters such as earthquakes, fires and floods, and other human-made disasters),
- Hardware failures,
- Periodic maintenance procedures or repairs undertaken by the data center from time to time,
- Reasons beyond Netislem's control or unforeseen by Netislem, including but not limited to interruptions or failures in telecommunication or digital transmission lines, malicious network attacks, network congestion or other failures.
5.4 The CUSTOMER accepts that Netislem does not have one hundred percent control over the continuity or uninterruptedness of the web hosting/server service provided, and that these are not guaranteed.
5.5 Netislem will make the necessary effort to ensure the continuity of the Services provided to the CUSTOMER.
5.6 By purchasing the services subject to this Agreement or creating a customer account, the CUSTOMER accepts and undertakes not to act contrary to the laws, decree-laws, regulations and bylaws of the Republic of Turkiye and to general morality and decency in electronic mail communication, web publications and all transactions related to this subscription, and that they are entirely responsible for the content of their own or their customers' web pages, ftp and other Internet services.
5.7 The CUSTOMER accepts and undertakes not to make web broadcasts or engage in activities involving the prohibited materials specified below. Otherwise, they agree that the service received will be cancelled without question and that no refund or the like will be made in any way.
Prohibited materials;
- Topsites
- IRC scripts / bots
- Proxy scripts / anonymizers
- Pirated software / warez
- Image Hosting Scripts (similar to Photobucket or Tinypic)
- AutoSurf / PTC / PTS / PPC sites
- IP Scanners
- Bruteforce Programs / Scripts / Applications
- Mail Bombers / Spam Scripts
- Banner-Ad services (commercial banner ad rotation)
- Dump file / Mirror scripts (similar to rapidshare)
- Commercial Audio Streaming (more than one or two streams)
- Escrow account / Bank Bonds
- Investment sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
- Unlimited services provided may not be distributed to third parties free of charge or for a fee
- Sale of items subject to permission without prior proof of the necessary permission(s)
- Programs of market-making banks
- Lottery / gambling sites
- MUDs / RPGs / PBBGs
- Hacking-oriented sites / archives / programs
- Sites promoting illegal activities
- Forums or websites that distribute or link to warez/pirated/illegal content
- Fraud Sites (including those listed on aa419.org and escrow-fraud.com)
- Mailer Pro
- Any kind of broadcast of Live Sports Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc.)
- Publishing content for which copyright fees have not been paid
- IRCD (irc servers)
5.8 Even if not specified in the articles above, carrying out any activity that is contrary to the applicable laws and constitutes a crime is strictly prohibited. Otherwise, the CUSTOMER agrees that the service received will be cancelled without question and that no refund or the like will be made in any way.
5.9 In the event that Netislem services are used and/or facilitated to carry out behaviors contrary to the general morality and traditions accepted by the public, your service may be restricted or terminated because you are engaging in behaviors and publications contrary to general morality and traditions. The customer is aware of this.
5.10 It is the CUSTOMER's responsibility to ensure that the scripts/programs installed in the Customer Account are secure and that access permissions to directories are set appropriately.
5.11 Netislem services, including all relevant equipment, networks and network devices, are only for authorized Customer use. Netislem systems may be monitored for all lawful reasons, including ensuring that use is authorized, managing the system, facilitating protection against unauthorized access, and verifying security procedures, sustainability and transaction security. During monitoring, information may be examined, recorded, copied and used within the framework of the permitted purposes. Use of Netislem system(s) constitutes consent to monitoring within the framework of these purposes.
5.12 Any account that connects to the network or system of a third party without obtaining their permission may be suspended. For access to networks and systems not under the direct control of the customer, written consent must be obtained from the said third party. If Netislem wishes, it may request documents proving that access to the network or system belonging to the third party is within permission, and may require such documents to be submitted.
5.13 Netislem does its best to regularly protect and back up all of the CUSTOMER's data; nevertheless, it does not accept responsibility for errors that may arise in the data it holds. Data backup is the CUSTOMER's responsibility. The CUSTOMER always assumes the risk of loss and damage of the Website and all files belonging to the Website content. The CUSTOMER is entirely obliged to maintain the confidentiality of the customer password and account information.
5.14 The CUSTOMER accepts that they are responsible for all actions, omissions and expenses made under their account using the Account or password, or displayed/linked in connection with the site or belonging to them, stored on the server or published.
5.15 THE CUSTOMER IS OBLIGED TO TAKE THE FOLLOWING MEASURES;
To provide, request, store and protect independent archive and backup copies of websites and databases. Web hosting systems may lose functionality, be damaged or experience data loss in some undesirable or unforeseen situations. Although Netislem has taken strong and well-established measures regarding backup, the Customer is obliged to take, store and protect backups of all website files and databases on their own behalf. Otherwise, Netislem is not responsible for any loss and damage that may occur. The customer accepts, undertakes and declares this.
To ensure the security, privacy and integrity of websites and to ensure the confidentiality of account information.
To prevent any loss or damage to websites.
5.16 The CUSTOMER undertakes to pay the usage fees and related taxes for web hosting services. Fees are collected in advance with the first order and, unless otherwise stated, are requested again at the end of the period.

BULK / SINGLE SMS SERVICES
6.1 Bulk/Single SMS services cover the SMS sending services offered for the CUSTOMER's use through Netislem.com.tr or the api access links it provides.
6.2 The CUSTOMER accepts, declares and undertakes that they are the sole and exclusive responsible party towards the recipients regarding the Bulk/Single SMS they send; that they will hold Netislem harmless from any and all demands, claims, objections and complaints that may arise in this framework from relevant persons and institutions under any name whatsoever; that Netislem has the right of recourse for all its damages; and that they will immediately compensate, in cash and in full upon Netislem's first request, all direct and indirect loss of income and material and moral damages that Netislem may be exposed to due to any demands, claims and receivables that may be asserted against Netislem.
6.3 The CUSTOMER accepts, declares and undertakes that they will act in accordance with the applicable legislation regarding the Bulk/Single SMS sales/sendings subject to this Agreement.
6.4 The CUSTOMER accepts and undertakes to pay Netislem, within 5 (five) business days following Netislem's first written request and without the need for any judgment, the expenses and compensations that Netislem will have to pay to third parties and/or official authorities regarding the customer's obligations under this agreement.
6.5 All kinds of announcements, advertisements and notices to be made in all media (television, internet, radio, outdoor announcements, press, etc.) regarding the products subject to this Agreement will comply with Law No. 4077 on the Protection of Consumers as amended by Law No. 4822, the Communique on Commercial Advertising and Announcements, international advertising principles and the decisions of the Advertising Board. The CUSTOMER accepts and declares that they are responsible for any loss and damage that may occur due to violation of the said provisions.
6.6 The CUSTOMER accepts and undertakes that Netislem cannot be held responsible in any way for the accuracy of the information contained in the sent SMS text and the content of the statements, and that they are entirely responsible. In accordance with the decision of the Supreme Election Council and the provisions of this agreement, the CUSTOMER accepts and declares that messages carrying political propaganda purposes will not be sent via SMS and/or internet over mobile phones, and that if such sending is detected, they are responsible for the penalties to be imposed due to the violation of the decision.
6.7 The CUSTOMER accepts, declares and undertakes that the statements contained in the SMS text will not constitute a violation of the Laws of the Republic of Turkiye and the applicable legislation, morality, public interest, public security, or the indivisible integrity of the State of the Republic of Turkiye; that Netislem has the right to block and prevent such statements; that they are the addressee of any legal dispute and/or compensation claims that Netislem may be exposed to due to these statements; and that they know recourse will be made to them if Netislem pays any compensation, and that, without the need for any judgment against them, they will cover the compensation, penalty, expenses and other costs demanded upon the first application made to them.
6.8 The GSM numbers to which the CUSTOMER sends SMS are deemed to have been obtained legally and with permission. Netislem cannot be held responsible in any way on this matter. All legal responsibilities and obligations belong to the CUSTOMER.

OTHER TERMS AND CONDITIONS
7.1 The CUSTOMER accepts, undertakes and declares that they will not engage in any behavior that will harm the commercial reputation, respectability and prestige of Netislem and its other customers, as well as all Netislem products; that if such situations are detected, the customer account and all connected products and services will be cancelled without question; that no refund payment will be made; and that they will compensate and indemnify all loss and damage suffered by Netislem and its customers arising from this situation.
7.2 The CUSTOMER accepts, undertakes and declares that they will compensate all loss and damage suffered by Netislem against any claim arising from the use of Netislem's services.
7.3 Whoever the requester may be, Netislem reserves the right to refuse to provide service, and, in the face of negative (mobbing) behaviors exhibited by the customer and behaviors that negatively affect the work performance of Netislem officials and personnel, to cancel all products/services and the customer account by refunding the amounts corresponding to the remaining usage of the Customer's products/services. The CUSTOMER accepts and declares this.
7.4 If the CUSTOMER chooses to pay by bank transfer, upon completion of the transfer to Netislem's bank account specified during the order, from an account opened in the name of the person or institution specified in the CUSTOMER information, Netislem activates the service and informs the CUSTOMER. All expenses related to payments belong to the CUSTOMER.
7.5 All periodic products and services are suspended if payment is not made by the service end date at the latest. Products and services for which payment is not made within three (3) days following the suspension period are permanently deleted from the system and no responsibility is accepted. The CUSTOMER accepts and declares this.

TECHNICAL SUPPORT
8.1 Netislem accepts and declares that it will provide "free support" for 6 months from the date of the Customer's product/service purchase, against faults and problems arising from the product/service itself. Problems arising from interventions subsequently made by the Customer to the relevant product/service are outside this scope. In such cases, the solution is resolved by re-providing the standard version of the relevant product given by Netislem and installing it on the system. The customer is aware of this and accepts and declares it.
8.2 In the field of "Web Software" service, the Customer is obliged to provide and maintain all hardware necessary for the trouble-free operation of the product/service purchased from Netislem. This hardware has been declared to the Customer at a basic level before and during the purchase. Some products/services may require additional hardware and software features above the basic level. The Customer accepts and declares that in such cases the features additionally declared by Netislem will also be provided.
8.3 The Customer accepts and declares that they will receive support service for a fee for all matters "outside the standard operation" of all products and services purchased, and that Netislem may in some cases be unable to provide support service, even for a fee, depending on the workload.
8.4 The Customer accepts and declares that they will transmit all support requests through the "technical support system" on the Netislem.com.tr website, and that they cannot receive support service otherwise.
8.5 All support requests created by the Customer will be answered by Netislem within 24 hours, depending on the workload.

FORCE MAJEURE
9.1 If the obligations arising from the agreement become impossible for the parties to fulfil due to reasons beyond the control of the parties, such as natural disasters, fire, explosions, civil wars, wars, riots, public movements, declaration of mobilization, strike, lockout and epidemic diseases, infrastructure and internet failures, and power outages (hereinafter collectively referred to as "Force Majeure"), the parties are not responsible for this. During this period, the rights and obligations of the Parties arising from this Agreement are suspended.

INTEGRITY AND ENFORCEABILITY OF THE AGREEMENT
10.1 If one of the terms of this agreement becomes partially or completely invalid, the rest of the agreement continues to maintain its validity.

AMENDMENTS TO THE AGREEMENT
11.1 Netislem.com.tr may partially or completely change the products and services offered on the site and these agreement terms at any time. Changes will be effective from the date they are published on the site. It is the user's responsibility to follow and check the changes. The user is deemed to have accepted these changes by continuing to benefit from the services offered.

NOTIFICATION
12.1 All notifications to be sent to the parties regarding this Agreement will be made through the known e-mail address of Netislem.com.tr and the e-mail address specified by the user in the membership form. The user accepts that the address specified when becoming a member is a valid notification address, that they will notify the other party in writing within 5 days in case of change, and that otherwise notifications made to this address will be deemed valid.

EVIDENTIARY AGREEMENT
13.1 In all disputes that may arise regarding the transactions related to this agreement between the parties, the books, records and documents of the Parties as well as computer records and fax records will be accepted as evidence in accordance with the Code of Civil Procedure No. 6100, and the user accepts that they will not object to these records.

CANCELLATION / REFUND / RIGHT OF WITHDRAWAL
14.1 Cancellation, Refund and Right of Withdrawal in Products and Services;
As stated in Article 15(g) of the Distance Contracts Regulation under consumer rights law (see: http://www.resmigazete.gov.tr/eskiler/2014/11/20141127-6.htm), "Contracts regarding services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer," the Customer cannot exercise the right of cancellation/refund or withdrawal after completing the purchase of the said product. In order for a cancellation/refund and withdrawal transaction to be carried out, there must be an unresolvable grievance on the product. A feature/quality that does not exist in the product, or the inability of non-experts to make adjustments requiring expertise on the product, cannot be presented as a problem or defect. Before making a purchase, the Customer is obliged to examine thoroughly whether the product is suitable for them and to request information if necessary. The Customer accepts and undertakes this.
14.2 License Change in Software Products;
Software products are licensed to the domain name (domain address) declared by the customer themselves during the purchase. The customer may later change the domain name (domain address) of the license they own free of charge, on a one-time basis, at any time. After making a change once, they cannot change the license domain name (domain address) again. The customer accepts and undertakes this in advance.
14.3 License Assignment/Transfer in Software Products;
The customer cannot assign/transfer the software license they own to anyone else under any circumstances. The customer accepts and undertakes this in advance.
14.4 Rented Software Products;
For software products rented periodically on a monthly basis or for more than one month, no license information change or license transfer/assignment can be made. The customer accepts and undertakes this.
14.5 Provided that there is no problem or grievance caused by our company regarding the products/services specified below, the customer does not have the right to withdraw, cancel, change or request a refund.
- All kinds of web server (physical server, virtual server) services.
- Domain registration services.
- International SMS sending services.
- Turkiye SMS sending services. (SMS not delivered to the recipient are automatically refunded as credit.)
- Other local and international product/service licenses.
14.7 If payments are made by credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card was used unlawfully and without their consent. In this case, the issuing institution refunds the payment amount to the consumer within 10 days from the notification of the objection.

DISPUTE RESOLUTION
15.1 The Istanbul (Central) Courthouse Courts and Enforcement Offices are authorized to resolve any dispute arising from the implementation or interpretation of this Agreement.